In this video, you will learn how to use ChatGPT or other AI models to create realistic mediation practice simulations using Dr. Earwicker's prepared scenarios. With a simple cut and paste action, you will begin one of several increasingly difficult role-play scenarios designed by Dr. Earwicker for each module. 

This presentation outlines the evolution of mediation as a dispute resolution process, from its ancient roots in civilizations like Greece and China to its formalization through the 20th-century Alternative Dispute Resolution (ADR) movement. It explores the diverse models of mediation, such as facilitative, evaluative, and transformative mediation, and examines how mediation has expanded globally through institutional adoption and the rise of online dispute resolution (ODR). The session highlights key historical milestones, influential figures, and the professionalization of the field, while also addressing contemporary trends and challenges. Finally, it discusses the future potential of mediation in areas such as environmental conflicts, healthcare, and restorative justice.

In this video tutorial, we will explore some powerful negotiation principles from Getting to Yes by Roger Fisher, William Ury, and Bruce Patton. These principles are grounded in the idea that negotiations don’t have to be adversarial or zero-sum. Instead, when applied properly, they can make the process more efficient, collaborative, and productive for all parties involved.

In this session, we will explore three central concepts that are essential to any mediation: voluntariness, confidentiality, and neutrality. These pillars create the foundation for effective dispute resolution by fostering trust, fairness, and open communication. Mediators act as neutral facilitators, helping parties collaboratively find solutions to conflicts without coercion or bias. By emphasizing these principles, mediation creates a process that prioritizes self-determination, protects sensitive information, and ensures equitable treatment for all involved.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in a workplace employment dispute between Undre, an employee, and his supervisor, Taylor.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 1.  Each outline is approximately 5 pages and should take 20 minutes to review.

This lesson explores the five stages of mediation, include Opening, Storytelling, Issue Identification, Bargaining, and Agreement. Each stage serves a unique purpose, contributing to the overall effectiveness of the process.

This lecture explores the three main styles of mediation: facilitative, evaluative, and transformative. Each approach reflects distinct principles and techniques, providing mediators with versatile tools to address diverse conflict contexts effectively.

Mediators play a pivotal role in resolving conflicts by fostering dialogue and guiding parties toward mutually acceptable agreements. Their primary roles include facilitating communication, maintaining neutrality, and helping parties solve problems. Mediators must also fulfill key responsibilities like building trust, managing emotional dynamics, and ensuring procedural fairness, as outlined in Christopher W. Moore’s The Mediation Process.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in a divorce mediation between Ava and Liam, a married couple.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 2.  Each outline is approximately 5 pages and should take 20 minutes to review.

This lecture explores various verbal and nonverbal techniques specific to effective mediation practice.  The interplay between verbal and nonverbal communication shapes the mediation process. For instance, mediators address aggressive language by reframing it into neutral terms and manage interruptions with structured turn-taking methods. Nonverbal signals like defensive postures or raised voices are mitigated by using open body language and calm tones. Techniques like paraphrasing, empathy, and fostering engagement help mediators manage challenges like silence, vague statements, or emotional outbursts.

This lecture explores empathy, rapport-building, and trust as foundational elements in mediation, enabling open communication and fostering collaboration between conflicting parties. Empathy involves understanding and reflecting the feelings and needs of each individual, while rapport-building focuses on creating a sense of connection and mutual understanding. Trust establishes confidence in the mediator’s fairness and the process itself. Together, these skills promote a safe and constructive environment for conflict resolution.

This lecture explores advanced mediation skills; advanced listening and paraphrasing are critical skills in mediation, allowing mediators to move beyond surface-level communication and uncover deeper needs, emotions, and values. Techniques such as listening for needs, emotional subtext, and recurring patterns empower mediators to better understand the parties and create a collaborative atmosphere. Effective paraphrasing includes deep reflections, reframing negative language into constructive terms, and summarizing key points to maintain clarity and progress.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in a business dispute mediation between Jordan and Tenisha, business co-founders contesting ownership of intellectual property related to their manufacturing company.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 3.  Each outline is approximately 8 pages and should take 30 minutes to review.

Neutrality and impartiality are essential ethical principles in mediation, ensuring that mediators remain unbiased and do not favor any party. Neutrality means the mediator has no stake in the outcome, while impartiality ensures fair treatment of all parties. The Model Standards of Conduct for Mediators and the Uniform Mediation Act (UMA) require mediators to avoid conflicts of interest, disclose potential biases, and maintain a balanced and transparent process. If a mediator’s neutrality or impartiality is compromised, they must withdraw from the case. Maintaining fairness while allowing self-determination is critical to upholding the legitimacy of mediation.

Beyond neutrality and impartiality, ethical mediation requires self-determination, competence, confidentiality, and fairness in the process. Mediators must ensure that parties make voluntary decisions, maintain confidentiality, and uphold a high standard of professionalism. The Model Standards of Conduct for Mediators and the Uniform Mediation Act (UMA) establish guidelines to protect mediation integrity, including ensuring mediator competence and process quality. These principles help build trust in mediation and ensure ethical outcomes.

Mediators must ensure that mediation is conducted fairly, diligently, and respectfully while avoiding behaviors that could undermine the process. Standards VII, VIII, and IX emphasize professional ethics, financial transparency, and the development of mediation as a respected field. Ethical advertising, fair fee practices, and active contributions to the profession enhance the credibility and effectiveness of mediation while ensuring public confidence in the process.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in a landlord-tenant dispute between Sophie and Mr. Thompson, a tenant requesting an emotional support animal in her apartment and her landlord who is refusing to allow the request.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 4.  Each outline is approximately 10 pages and should take 30 minutes to review.

This lecture references theoretical perspectives, including Foucault’s view of power as dynamic and relational, Bourdieu’s concept of symbolic power, and Weber’s classifications of authority. Strategies to mitigate these imbalances include structured turn-taking, caucusing, and reinforcing procedural fairness. Ethical considerations, such as avoiding mediator bias and ensuring confidentiality, are crucial in cases where power disparities are significant. Practical examples, like whistleblower disputes, illustrate the importance of setting clear ground rules and fostering psychological safety. Overall, the session underscores the role of EI and ethical mediation practices in fostering equitable resolutions.

De-escalation in mediation is about reducing tension and helping people communicate more effectively. Mediators use strategies like active listening, normalizing emotions, and reframing statements to calm heated moments and encourage respect. By paying attention to nonverbal cues and managing their own emotional responses, mediators guide parties toward a more cooperative problem-solving approach.

Maintaining safety and control in high-conflict mediations involves creating an environment where all participants feel physically and emotionally secure. Mediators must identify warning signs of aggression, set clear rules for respectful communication, and step in firmly but calmly when tensions rise.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in an employee-employer dispute involving a whistleblower claim by senior accountant Maya against the company, resulting in external investigations of the company's finances.  Both parties feel very strongly about the issues, and tempers have flared because of the tense atmosphere created by the complaint and external government agency investigations.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 5.  Each outline is approximately 10 pages and should take 20 minutes to review.

Mediators must recognize that culture, gender, and personal values strongly influence conflict dynamics. Cultural differences in hierarchy, individualism versus collectivism, and comfort with uncertainty can lead to misunderstandings if not handled sensitively. Gender-related factors often affect how authority and emotions are expressed, creating implicit biases and power imbalances. Meanwhile, personal values such as ethical beliefs, religious convictions, and family traditions can turn disputes into deeper identity-based conflicts. Effective mediation strategies include establishing open communication, reframing positions to uncover shared interests, and ensuring that all parties—regardless of cultural background or gender—have opportunities to speak and be respected.

Mediating effectively across cultural differences requires a blend of cultural fluency—acknowledging and adapting to diverse norms, values, and communication styles—and keen bias awareness—identifying both explicit and implicit prejudices that may tilt the process. By preparing and researching cultural nuances, actively listening, using structured strategies (like checklists and reflection), and addressing culturally insensitive remarks in real-time, mediators can foster trust, maintain neutrality, and facilitate fair, inclusive resolutions.

Mediation across diverse cultural backgrounds requires sensitivity to varying communication styles, differing views on time and scheduling, and the importance of “face” or social dignity. Edward T. Hall highlights the contrast between high-context and low-context communication, along with polychronic versus monochronic time orientations. Stella Ting-Toomey’s face-negotiation theory shows how individuals manage dignity in conflict, ranging from indirect avoidance to more direct, assertive styles. Kevin Avruch cautions against oversimplifying culture, emphasizing that each individual’s experiences make cultural norms fluid and dynamic. Together, these insights guide mediators to use open-ended questions, structured processes, and flexible communication strategies that respect all parties’ values and viewpoints.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in a community mediation in an area with a large refugee population that has recently experienced hate speech and racially-charged graffiti on fences near several immigrants’ homes. The use of interpreters is needed for multiple languages.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 6.  Each outline is approximately 10 pages and should take 20 minutes to review.

This lecture on Interest-Based Negotiation and Solution Brainstorming explores advanced mediation techniques focused on uncovering the underlying interests behind parties’ stated positions. Drawing from Fisher and Ury’s Getting to Yes (Chapters 3–5), the lecture highlights the importance of shifting from rigid demands to deeper needs, facilitating creative brainstorming sessions, and using objective criteria—such as market standards or legal guidelines—to evaluate proposals. Practical tools like structured questioning, brainwriting, and prioritization techniques are emphasized, along with strategies for overcoming impasses and incorporating empathy into the mediation process. The session concludes by integrating insights from other negotiation literature, promoting durable, fair, and mutually beneficial agreements.

This lecture centers on the phenomenon of impasse in mediation—when parties feel “stuck” and unable to move forward. By identifying causes such as emotional barriers, limited resources, and flawed communication processes, mediators can apply proven strategies to overcome deadlock. Techniques like caucusing, reframing, reality testing, and “expanding the pie” help parties refocus on underlying interests, brainstorm creatively, and explore alternatives to litigation. Ultimately, effective mediators draw on foundational works (e.g., Fisher & Ury) and contemporary research (Mayer, Moore) to foster collaboration, reduce positional bargaining, and find workable solutions that address deeper needs.

In this module on “Advanced Techniques and Settlement Strategies,” we explore four primary concepts: BATNA (Best Alternative to a Negotiated Agreement), which clarifies when to walk away; ZOPA (Zone of Possible Agreement), identifying the overlap in acceptable outcomes; reframing, a communication skill that transforms negative or unproductive dialogue into constructive conversation; and problem-solving, which emphasizes generating creative, interest-based solutions. These combined strategies help mediators and negotiators guide parties toward mutually beneficial agreements by clarifying their options, focusing on core interests, and fostering cooperative communication.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in a mediation between a homeowner and a Home Owners Association (HOA). The HOA has assessed a $5,000 special assessment that the owner refuses to pay, and the HOA has placed a lien and intends to foreclose on the home to recover the $5,000.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 7.  Each outline is approximately 10 pages and should take 20 minutes to review.

Online Dispute Resolution (ODR) uses technology to help people resolve conflicts without meeting face-to-face, offering features like automated negotiation and virtual mediation rooms. While it can reduce costs, save time, and expand access to justice, ODR also brings challenges such as ensuring data security, bridging the digital divide, and maintaining mediator neutrality in a virtual setting. Best practices include building rapport online, clarifying ground rules, and integrating feedback loops. Overall, ODR requires mediators to adapt their core skills—impartiality, active listening, and empathy—to a digital platform, while staying vigilant about ethical considerations.

Mediation offers a range of professional pathways, from court-connected and community-based programs to niche fields like workplace, environmental, and cross-border disputes. To succeed, mediators need strong communication skills, cultural awareness, and a grasp of ethical standards, while also learning to navigate business essentials such as fee structures and marketing. Advances in technology have broadened the scope of practice, highlighted by the rise of online dispute resolution (ODR) and AI-driven tools. Staying competitive means continuously developing professional networks, pursuing certifications, and remaining current on global trends and frameworks that shape the future of mediation.

This module emphasizes three core areas for mediation practitioners: creating a structured business plan (with clear mission, market analysis, and financial projections), setting a robust professional development roadmap (including accreditation, mentorship, and ethics), and understanding how to adapt mediation techniques to various contexts (such as organizational settings, community programs, or international initiatives). Through practical examples and guidance, students learn to define their vision, craft service offerings, network effectively, and maintain continuous learning, ultimately enabling them to grow a sustainable, ethically sound mediation practice.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in a dispute between a corn grower in Mexico, an importer in California, and a restaurant buyer in Wisconsin. There are three parties joining the mediation remotely via an online platform, all from their respective locations.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 8.  Each outline is approximately 8 pages and should take 20 minutes to review.

This session on the Uniform Mediation Act (UMA) covers its historical development, legislative intent, and key definitions essential for understanding its legal impact on mediation. The UMA was created to unify mediation laws across states, promote the use of mediation, and protect confidentiality through standardized definitions and privilege rules. The session highlights the Act’s evolution from a fragmented legal landscape, the collaborative efforts of the Uniform Law Commission and American Bar Association in its drafting, and its focus on balancing confidentiality with societal needs. Key terms like “mediation,” “mediator,” and “mediation communication” are explored, alongside comparisons with state-specific statutes to illustrate how the UMA influences modern mediation practices.

This lecture on the Uniform Mediation Act (UMA) focuses on the critical concepts of confidentiality and privilege, clarifying their distinct legal and ethical roles in mediation. Confidentiality refers to the ethical obligation to keep mediation communications private, while privilege protects those communications from being admitted in legal proceedings. The UMA outlines the scope of these protections, defining who holds the privilege and under what circumstances exceptions apply, such as threats of harm, abuse, or fraud. Practical guidelines for mediators emphasize establishing clear expectations with parties, managing private sessions, and maintaining ethical standards. By safeguarding open dialogue and trust, the UMA ensures mediation remains an effective and secure dispute resolution process.

This lecture examines the practical application of the Uniform Mediation Act (UMA), focusing on the enforcement of mediated settlements, ethical duties of mediators, and their professional responsibilities. It explains how courts interpret and enforce mediation agreements, emphasizing the mediator’s role in maintaining impartiality, competence, and transparency while avoiding conflicts of interest. The UMA guides mediators in balancing ethical boundaries, especially concerning legal advice and party self-determination. The session also covers liability risks, such as negligence or breach of confidentiality, and outlines risk management strategies like professional training, clear engagement agreements, and liability insurance to uphold the integrity of the mediation process.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in a dispute between a private citizen and a local government official who has made inflammatory statements about the citizen’s business interests in the city. The parties seek to make their public dispute private, and have sought mediation to avoid public scrutiny.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 9.  Each outline is approximately 8 pages and should take 20 minutes to review.

This lecture covers the legal foundations and best practices for drafting mediation agreements, emphasizing the importance of clarity, enforceability, and ethical considerations. A mediation agreement, serving as a written record of the parties' negotiated settlement, must align with contract law principles, including offer, acceptance, and consideration, while also adhering to jurisdiction-specific statutes like the Uniform Mediation Act (UMA) or international frameworks such as the Singapore Convention on Mediation. Key elements include identifying parties, defining terms of settlement, incorporating confidentiality clauses, and detailing enforcement mechanisms. The lecture highlights common drafting pitfalls, jurisdictional variations, and practical guidelines to ensure agreements are legally sound, ethically neutral, and easily enforceable.

Using innovative AI technology, you will engage in a practice mediation, playing the role of the mediator in a disagreement between two divorced parents negotiating a parenting plan for their two minor children.  After completing your role-play with the assistance of AI, you will upload the full conversation for review and feedback from Dr. Earwicker.

This document contains outlines for all lecture content for Module 10.  Each outline is approximately 8 pages and should take 20 minutes to review.

Here you can view and download all 10 module outlines in a single, 237 page PDF document.