Curriculum
Course: 40-Hour Basic Mediation Training Online ...
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Curriculum

40-Hour Basic Mediation Training Online & On-Demand

Course Introduction

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Module 1: Introduction to Mediation (4 Hours)

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Module 2: The Mediation Process and Models (4 Hours)

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Module 3: Communication Fundamentals and Active Listening (4 Hours)

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Module 4: Ethics & the Model Standards of Conduct (4 Hours)

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Module 5: Managing Emotions and Challenging Behaviors (4 Hours)

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Module 6: Cultural Competency and Diversity in Mediation (4 Hours)

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Module 7: Advanced Techniques and Settlement Strategies (4 Hours)

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Module 8: Technology in Mediation & Building Your Own Practice (5 Hours)

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Module 9: The Uniform Mediation Act (5 Hours)

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Module 10: Agreement Drafting and Review (3 Hours)

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Course Evaluation & Your Mediation Certificate

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Video lesson

Introduction and Overview of Module 2

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In this overview and introduction to Module 2, Ben discusses the 5 stages of mediation and the three main styles of mediation: facilitative, evaluative, and transformative. He explains the roles of a mediator in resolving conflicts, emphasizing their central importance in dispute resolution. The primary roles of a mediator include facilitating communication, maintaining neutrality, and helping parties solve problems. Ben also highlights practical techniques for mediators, such as active listening, reframing negative statements, and adapting to evolving dynamics.

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