This 40-hour mediation training exceeded my expectations in both content and delivery. The course was well-structured, practical, and thoughtfully paced, allowing me to build skills progressively while also having time to reflect and integrate what I was learning. The role-plays, scenarios, and guided reflections helped translate theory into practice and deepened my understanding of interest-based negotiation, mediator neutrality, ethical boundaries, and effective communication techniques. I also appreciated the clear explanations of the mediation process, from intake through closure, and the attention given to drafting durable, balanced agreements.